ANNOUNCEMENT!!! PLANTS PURCHASED TODAY SHIP THE WEEK OF MONDAY, JANUARY 30TH!!!
Refunds, Returns, and Cancellations
Aroid Life does not accept returns, exchanges, orcancellations, however please contact us if you have a problem with your order. We provide Route+ Shipping Insurance as an add-on when making your purchase on our website www.AroidLife.com.With 100% coverage, customers receive that extra level of assurance and protection from lost, damaged or stolen packages. Excellent customer service is very important to us. Please take photos of any plant issues that are not caused by the weather or the delivery carrier as soon as you receive your order and contact us.
US Domestic Shipping
Aroid Life ships plants Monday - Wednesday. If you purchase a plant Wednesday - Sunday your plant order will ship within the Monday - Wednesday ship dates. Shipping is FREE for Priority 2-3 day shipments. There is an additional cost for expedited 1 day shipping, which we recommend. We use both USPS and UPS.
We pack your plant order with great care providing several layers of insulation protection, preventing possible damage from shipping and the outdoor elements. All plants are shipped bareroot and wrapped in sphagnum moss.
We provide Route+ Shipping Insurance as an add-on when making your purchase on our website www.AroidLife.com.With 100% coverage, customers receive that extra level of assurance and protection from lost, damaged or stolen packages.
For customers purchasing plants outside the US a phytosanitary certificate per order/shipment is required. The fee for a phytosanitary certificate is $80. When placing an order you will be prompted to add the phytosanitary certificate to cart. It generally takes up to five business days to process a phytosanitary certificate. For international orders we ship as soon as the phytosanitary certificate is processed Monday - Friday. Aroid Life LLC uses DHL Worldwide, and UPS Worldwide for international plant orders. All plants are shipped bare root and wrapped in sphagnum moss, and in accordance to specific country import requirements. If you have special instructions this information can be added during the checkout process. You can also contact us directly at firstname.lastname@example.org.